Governance and AI Managed Service
Proactive Engine for Enterprise Data Strategy
Rather than treating the platform as a static installation, we run it as a proactive engine for enterprise data strategy. The service scales from foundational maintenance to metadata activation and strategic value services, so the environment evolves with your ambitions.
The Governance and AI Managed Service is an outcome-focused operating model for the platforms that govern your data and power your AI. It covers daily operations, maintenance, audits, and strategic value services, so your platform stays healthy, adopted, and continuously delivering business value. Collibra is one of the platforms we manage under this service. Talk to us about managing your Collibra platform.
Three-tiered service framework
Each tier is built on the one before it. Tier 1 provides the stable foundation, Tier 2 depends on that foundation to keep metadata current, and Tier 3 depends on both to turn a well-run platform into measurable business value.
Tier 2: Metadata Enablement
Keep metadata current, usable, and automated. Ideal for clients struggling with manual processes or stale data.
Tier 1: Platform Operations
Keep the platform stable, secure, and supported. Ideal for compliance-driven or newly live clients.
Tier 3: Tailored Services
Drive adoption, automation, and measurable outcomes. Ideal for mature clients seeking optimization and business value.
Tier 1 removes the operational burden from your internal teams, so they focus on governance rather than troubleshooting. The primary is stability and audit readiness for regulated sectors and recently live platforms, with a predictable operating environment.
- Maintenance and security: platform health checks with routine monitoring, alerting, and performance tuning, plus patching, upgrades, and critical backups that protect against
- Support and documentation: end-user support for the platform’s user community, incident management with rapid resolution, and documented platform configuration to ensure continuity.
Tier 2 builds on Platform Operations by adding metadata enablement, so the platform stays an active asset rather than a static archive. Scheduled metadata loads keep your catalog aligned with the source systems it describes, so users can trust what they find.
- Scheduled metadata loads: regular loads through RDI connectors keep catalog metadata current without manual uploads.
- Custom connector loads: metadata from sources beyond standard connectors is loaded and kept in sync as well.
- Automated freshness: metadata updates flow automatically, removing manual overhead from your teams.
- Protection from decay: platforms that rely on one-time uploads become data graveyards, while automated loads keep the platform a single source of truth.
Choose Tier 3 when you want the platform to drive measurable results. Our Select Four model lets you pick four tailored services per year, one per quarter, aimed at your most pressing business objectives. It suits mature clients who want to accelerate business speed, meet complex compliance needs, and prepare for advanced analytics.
- Workflow automation: custom workflows that reduce the cycle time of governance tasks.
- Data source integration: the data structures AI readiness requires, and deeper connections that make the enterprise data map more transparent.
- Change management: modular training that drives platform adoption, a key measure of platform ROI.
- Custom reports: executive dashboards that translate technical metadata into business insight.
How we deliver
Our engagement methodology moves from discovery to ongoing management, and each phase delivers a specific benefit for your organization.
Platform assessment
We evaluate your setup and build a tailored service agreement, with SLAs and clear roles for platform development and support.
Collaborative discovery
We work with your business, data governance, and data owner teams to understand objectives, aligning goals from the start.
Management and support
RDI handles configuration, integration, administration, training, and ongoing support, with expert management and AI-driven tools for efficiency.
Ongoing engagement cycle
Governance never pauses. Our rhythm runs from daily operations to annual planning, so your platform stays healthy every day and your roadmap stays aligned to your goals every year.
Annual Planning
Strategic reviews, compliance audits, and system configuration updates.
Quarterly Audits
Metadata audits, documentation reviews, and platform housekeeping.
Monthly Maintenance
Performance assessment, version upgrades, and governance reporting.
Weekly Reviews
Platform health scoring, optimization, and support ticket analysis.
Daily Operations
System monitoring, incident management, and Basic, Regular, or Premium online support by response time.